Job Summary

A call center consulting firm has a current position open for a Virtual Customer Service Representative.

Core Responsibilities Include:

• Guiding customers to the best service appointment that fits their needs
• Reaching doctor's for patients requiring medical attention
• Assisting customers by placing orders for goods or services

Required Skills:

• Must display genuinely friendly, engaging, and helpful personality, on and off the phone
• Handling workload efficiently with professionalism and accuracy are essential
• Demonstrate the ability to listen and recognize when a call needs to be escalated to a supervisor
• Ability to create a dedicated work space free from background distractions