Job Summary

A customer care company is in need of a Virtual Customer Service Representative.

Core Responsibilities Include:

• Providing timely and accurate information
• Processing customer orders/changes/returns
• Providing timely feedback to the company regarding service issues

Qualifications Include:

• Proven ability to communicate effectively both verbally and in writing
• Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure
• Must be an independent, motivated worker, and an innovative self-starter
• Must be confident and flexible
• Ability to work 100% from within our knowledge base articles
• Show up, show up on time, and display a helpful attitude