Virtual Customer Service Representative

Job Summary

A B2B customer solutions company has a current position open for a Virtual Customer Service Representative.

Candidates will be responsible for the following:

• Dispatching service techs to homes for emergency repairs.
• Reaching doctors for patients requiring medical attention.
• Making reservations for restaurants and hotels.

Required Skills:

• Must be able to efficiently follow a script with instructions
• Must be able to demonstrate the ability to listen and recognize when a call needs to be escalated
• Must display genuinely friendly, engaging, and helpful personality, on and off the phone
• Must be able to uphold client confidentiality at all times