Job Summary
An IT company has a current position open for a Virtual Customer Service Representative.
Core Responsibilities Include:
- Managing inbound customer inquiries via phone, email channels and mobile applications
- Assisting Installers urgently with any device installation questions
- Proactively suggesting and documenting customer support process improvements
Applicants must meet the following qualifications:
- Excellent problem-solving skills with ability to creatively provide solutions
- Knowledge of computer technology
- Excellent written and verbal communication skills
- Resourceful, detail oriented and highly organized
- Self-motivated to provide best in class customer experience
