Job Summary
A business outsourcing company needs applicants for an opening for a Virtual Customer Service Representative in Daytona Beach.
Must be able to:
- Answer back to back calls and resolve issues
- Build a strong relationship with your customer
- Resolve the problem quickly and ensure situation does not escalate
Qualifications for this position include:
- Ability to hear someone’s situation and put yourself in their shoes
- Ability to stay calm in escalated customer situations
- Ability to maintain a neutral point of view at all times
- Ability to multi-task while on the phone – resolving the issue while maintaining a short call time