Virtual Customer Service Representative in Edison

Job ID: Available for Members

Location: New Jersey

Compensation: To Be Discussed

Staff Reviewed: Wed, Sep 26, 2018

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level

Additional Information: Benefits Available

Job Summary

A business solutions company is filling a position for a Virtual Customer Service Representative in Edison.

Core Responsibilities of this position include:

  • Answering back to back calls and resolving issues
  • Resolving the problem quickly and ensuring situation does not escalate
  • Speaking clearly with empathy in both positive and negative situations

Qualifications Include:

  • Ability to build a strong relationship with your customers
  • Ability to stay calm in escalated customer situations
  • Ability to maintain a neutral point of view at all times
  • Ability to multi-task while on the phone – resolving the issue while maintaining a short call time