Job Summary

A call center is filling a position for a Virtual Customer Service Representative in Lawrence.

Must be able to:

• Coordinate claims electronically and via telephone
• Handle eligibility inquiries and all lines of business
• Ensure first call resolution through problem solving and effective call/email/chat handling

Qualifications for this position include:

• Flexibility to work variable days and hours
• 18 years of age or older
• Demonstrated success in customer service work via phone, email, chat, or in person
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Computer proficiency with the ability to navigate between multiple computer screens/programs