Job Summary
A food and cooking website needs applicants for an opening for a Virtual Customer Service Specialist.
Core Responsibilities Include:
- Responding to customer queries in a timely and accurate way, via phone, email or chat
- Identifying customer needs and helping customers use specific features
- Analyzing and reporting product malfunctions
Skills and Requirements Include:
- 1-3 years minimum experience in customer service
- Ability to monitor customer complaints on social media and reach out to provide assistance
- Ability to update our internal databases with information about technical issues
- Ability to share feature requests and effective workarounds with team members
