Job Summary
A management consulting company is seeking a Virtual Customer Service Support Representative.
Candidates will be responsible for the following:
- Answering phones and emails professionally and responding to customer inquiries
- Researching required information using available resources
- Handling and resolving customer complaints & process orders, forms and applications
Qualifications for this position include:
- Strong verbal and written communication
- Problem analysis & problem solving, good interpersonal skills, patience
- Customer service orientation & organizational skills
- Attention to detail, & initiative and judgment, solid spelling and grammar
- Basic computer troubleshooting
