Job Summary

A management consulting company is seeking a Virtual Customer Service Support Representative.

Candidates will be responsible for the following:

• Answering phones and emails professionally and responding to customer inquiries
• Researching required information using available resources
• Handling and resolving customer complaints & process orders, forms and applications

Qualifications for this position include:

• Strong verbal and written communication
• Problem analysis & problem solving, good interpersonal skills, patience
• Customer service orientation & organizational skills
• Attention to detail, & initiative and judgment, solid spelling and grammar
• Basic computer troubleshooting