Virtual Customer Service Vendor Relations Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Apr 27, 2021

This job expires in: 20 days

Job Category: Business Operations

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A business marketing service provider is searching for a person to fill their position for a Virtual Customer Service Vendor Relations Manager.

Individual must be able to fulfill the following responsibilities:

  • Define strategies for the business partners to achieve service excellence
  • Lead a team of 2 to ensure operational readiness
  • Coordinate day-to-day operations and administer company policies and procedures

Qualifications Include:

  • AA /AS degree or equivalent leadership experience
  • 5+ years of leadership experience
  • Demonstrated ability to mediate conflict/issue resolution with the ability to identify alternative solutions
  • Strong knowledge of Vendor / BPO call center relationships
  • Strong understanding of contact center KPIs and key levers for performance measurement and improvement

COMPLETE JOB DESCRIPTION

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