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Virtual Customer Success Specialist

Job is Expired
Location: Eastern Time, Connecticut, Delaware, District of Columbia, Florida, Georgia, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia
Compensation: To Be Discussed
Staff Reviewed: Fri, Jun 15, 2018
Job Category: Customer Service, Information Technology
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

An information technology company is in need of a Virtual Customer Success Specialist.

Individual must be able to fulfill the following responsibilities:

  • Guiding customers from sign-up to the moment of “first success” with our system
  • Running onboarding sessions with new customers via join.me
  • Responding to support tickets via live chat (Intercom) and email (Zendesk)

Applicants must meet the following qualifications:

  • Minimum 1 year experience handling customer support in a technical position
  • Experience with Google Suite: GMail, Docs, & Sheets
  • Experience with Outlook, join.me, Zapier, Windows and Mac OS
  • Experience with ticketing systems: ZenDesk, Intercom
  • Discipline to keep customer priorities in order

COMPLETE JOB DESCRIPTION

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