Virtual Customer Support Manager

Job ID: Available for Members

Location: Nationwide

Compensation: Salary

Staff Reviewed: Wed, Feb 06, 2019

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A product development firm has a current position open for a Virtual Customer Support Manager.

Must be able to:

  • Prioritize, manage, and resolve inbound customer support inquiries via chat, email, and phone
  • Write and maintain external knowledge base articles to allow our customers to help themselves
  • Write and maintain internal knowledge base to allow other team members save time

Must meet the following requirements for consideration:

  • Have a working understanding of how APIs work and web applications connect with each other
  • Has a strong command of professional written english and can communicate effectively with clients
  • Has experience supporting SaaS based products via email, chat, and/or phone to customers
  • Experience recording tutorials, “how to” videos, and screencasts to help educate customers
  • Experience with a help desk system like Zendesk, Freshdesk, Help Scout, or any other ticketing system
  • Experience with a live chat system like Intercom, Zopim, Olark, Live Chat