Job Summary

An office space rental company is in need of a Virtual Customer Support Operations Manager.

Individual must be able to fulfill the following responsibilities:

• Engage directly with customers regarding escalated customer service issues
• Maintain and implement an extraordinary customer service environment
• Lead and develop a customer service team

Required Skills:

• 5+ years customer service experience
• Familiarity and understanding of web based and mobile software
• Background in implementation of support center management tools
• Extraordinary written and verbal communication skills
• Familiarity with the commercial real estate market
• Other requirements as outlined in the job description