Virtual Customer Support Operator

Job Summary

A company is looking for a Virtual Store Support Operator.

Key Responsibilities

• Provide front-line customer service by answering calls, responding to emails, and resolving customer concerns
• Document customer interactions and maintain case management system updates
• Collaborate with store leadership and other departments to address customer issues and enhance service delivery

Required Qualifications

• High school diploma or GED; minimum of 2 years related experience or equivalent education and experience
• Availability to work any shift between Monday-Friday 9:00am-6:00pm EST and on holidays
• Typing speed of at least 45 words per minute
• Regular, dependable attendance and punctuality
• Ability to thrive in a fast-paced, ever-changing environment