Virtual Customer Support Representative

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Mar 18, 2019

This job expires in 30 days

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A software development firm is in need of a Virtual Customer Support Representative.

Core Responsibilities of this position include:

  • Managing and responding to high volumes of support phone calls, tickets, or chats
  • Providing consistently friendly, helpful, knowledgeable, and timely support
  • Building relationships with clients through open and honest communication

Qualifications for this position include:

  • Excellent communication and active listening skills
  • Excel in your attention to detail
  • Quickly learn new software
  • Ability to prioritize, manage time effectively and follow through on tasks
  • Proven strong customer support experience
  • Familiar with HTML and CSS stylesheets