Job Summary
A software development firm is in need of a Virtual Customer Support Representative.
Core Responsibilities of this position include:
- Managing and responding to high volumes of support phone calls, tickets, or chats
- Providing consistently friendly, helpful, knowledgeable, and timely support
- Building relationships with clients through open and honest communication
Qualifications for this position include:
- Excellent communication and active listening skills
- Excel in your attention to detail
- Quickly learn new software
- Ability to prioritize, manage time effectively and follow through on tasks
- Proven strong customer support experience
- Familiar with HTML and CSS stylesheets
