Virtual Customer Support Specialist

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Mon, Sep 10, 2018

Job Summary

A sales communication platform is in need of a Virtual Customer Support Specialist.

Candidates will be responsible for the following:

  • Collaborating with the Sales or Success team on customer issues
  • Using phone calls and/or screen shares only when an issue cannot be solved efficiently over email
  • Providing individualized responses to customers through a consultative approach

Required Skills:

  • Experience working in a remote environment
  • Native-level English proficiency
  • Able to easily communicate with customers over email, chat, and phone
  • Ability to break down complex concepts into concise and well-written content

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