Virtual Digital Health Customer Support Agent

Job ID: Available for Members

Location: Alabama, Arkansas, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin

Compensation: Salary

Posted: Wednesday, February 14, 2018

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Part Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A digital health company has an open position for a Virtual Digital Health Customer Support Agent.

Core Responsibilities Include:

  • Answering phone calls, emails and chats from company users
  • Providing support, guidance and assistance to users who are having trouble with the apps and devices
  • Working with the product and engineering teams to escalate technical issues

Qualifications for this position include:

  • A minimum of 2 years of experience working in a direct customer-facing role
  • At least one year of primary phone-based customer support
  • Previous experience providing tech support in a startup environment
  • Demonstrable problem solving and writing skills