Job Summary

An academic management company is in need of a Virtual Education Customer Experience Senior Director.

Must be able to:

• Create, execute, and own customer experience projects, rollouts, and iterations
• Develop views of both present and future customer journeys through quality research
• Develop customer needs and use cases throughout a customer journey

Applicants must meet the following qualifications:

• Incredible attention to detail
• Impeccable organizational, written and verbal communication, interpersonal and operational skills
• Understanding of wants and needs of parents, especially as it relates to COVID-19 changes
• A customer-first attitude
• A solutions-oriented mindset
• A questioning attitude to promote understanding each family’s unique needs