Virtual Education Customer Experience Senior Director

Location: Nationwide

Compensation: Salary

Staff Reviewed: Tue, Feb 23, 2021

This job expires in: 29 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

An academic management company is in need of a Virtual Education Customer Experience Senior Director.

Must be able to:

  • Create, execute, and own customer experience projects, rollouts, and iterations
  • Develop views of both present and future customer journeys through quality research
  • Develop customer needs and use cases throughout a customer journey

Applicants must meet the following qualifications:

  • Incredible attention to detail
  • Impeccable organizational, written and verbal communication, interpersonal and operational skills
  • Understanding of wants and needs of parents, especially as it relates to COVID-19 changes
  • A customer-first attitude
  • A solutions-oriented mindset
  • A questioning attitude to promote understanding each family’s unique needs

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