Job Summary
A learning company is filling a position for a Virtual Employee Customer Support Representative.
Must be able to:
- Respond to and engage all members through website chat, email, and text in a timely manner
- Resolve product or service problems by clarifying the member’s question or complaint
- Work with internal teams to resolve all inquiries and tickets efficiently
Skills and Requirements Include:
- 1-2+ years of relevant work experience
- Availability to work nights and weekends
- Strong communication skills, with the ability to handle high-pressure conversations
- Excellent time management skills by being able to balance multiple projects at one time and prioritize customer needs
- High level of professionalism
- Comfortable in a fast-paced startup environment
