Job Summary
A healthcare company needs applicants for an opening for a Virtual Field Support Help Desk Analyst in Somerset.
Core Responsibilities of this position include:
- Resolving incoming requests for assistance from clients via telephone and email
- Logging incidents verifying and detailing all client information, nature of issue and the troubleshooting steps
- Escalating tickets when necessary and working with second level support, management, or third parties
Skills and Requirements Include:
- 3 - 5 years’ experience working with end users in a technical support role
- Windows or IOS application support experience including navigation, installation and troubleshooting
- Knowledge of Microsoft Outlook and Microsoft Office Suite 2010, 2016
- Experience handling approximately 35 calls per day in a call center environment
- Ability to assist users over the phone and comfortable with remote support tools
- Experience configuring and supporting local printers, supporting remote users with connectivity and VPN issues and using ITSM or call tracking system
