Virtual Field Support Help Desk Analyst in Somerset

Job ID: Available for Members

Location: New Jersey

Compensation: To Be Discussed

Staff Reviewed: Fri, Sep 14, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Day Shift, Full Time

Employment Status: Temporary

Employer Type: Employer

Career Level: Experienced

Job Summary

A healthcare company needs applicants for an opening for a Virtual Field Support Help Desk Analyst in Somerset.

Core Responsibilities of this position include:

  • Resolving incoming requests for assistance from clients via telephone and email
  • Logging incidents verifying and detailing all client information, nature of issue and the troubleshooting steps
  • Escalating tickets when necessary and working with second level support, management, or third parties

Skills and Requirements Include:

  • 3 - 5 years’ experience working with end users in a technical support role
  • Windows or IOS application support experience including navigation, installation and troubleshooting
  • Knowledge of Microsoft Outlook and Microsoft Office Suite 2010, 2016
  • Experience handling approximately 35 calls per day in a call center environment
  • Ability to assist users over the phone and comfortable with remote support tools
  • Experience configuring and supporting local printers, supporting remote users with connectivity and VPN issues and using ITSM or call tracking system