Job Summary

A banking and financial institution is filling a position for a Virtual Financial Services Customer Service and Support Representative.

Core Responsibilities of this position include:

• Performing customer service activities and initiatives
• Receiving, investigating and responding to customer inquiries
• Resolving customer service inquiries and issues

Qualifications Include:

• Ability to create customized customer solutions
• Ability to assessing and managing all of the risks associated with their objectives
• Tech Savvy
• Ability to utilize processes, tools, and techniques for addressing fraudulent situations
• Knowledge of major products and services and product and service groups