Virtual Health Insurance Quality and Training Lead Member Navigator

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Sep 10, 2020

This job expires in 10 days

Job Category: Quality Assurance, Training

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A health insurance company is seeking a Virtual Health Insurance Quality and Training Lead Member Navigator.

Must be able to:

  • Conduct ongoing Quality Assurance reviews for a team of 20+ telesales agents
  • Utilize data surrounding QA reviews to identify opportunities
  • Partner with Business leaders to develop training materials for new initiatives

Applicants must meet the following qualifications:

  • Enjoy using data to help drive business decisions
  • Flexible and strive in fast and ever-changing environments
  • Exceptional customer service and communication skills, both written and verbal
  • Genuine passion for helping people
  • Curious and enjoy using technology to solve problems