Virtual Healthcare Customer Service Representative

Job Summary

A provider of technology solutions is filling a position for a Virtual Healthcare Customer Service Representative.

Candidates will be responsible for the following:

• Performing a variety of tasks
• Reviewing and processing applications
• Adjudicating applications suspended for error resolution

Skills and Requirements Include:

• Oral and written communication skills sufficient to facilitate clear and accurate information exchanges
• Ability to control the pace, flow of the inquiry, and manage call time effectively
• Ability to handle inquiries and requests in a courteous and professional manner
• Ability to listen to, empathize with customers, and acknowledge their concerns
• Ability to follow protocol and to apply sensitivity and discretion in handling confidential information
• Ability to gather and document information to determine a customer’s needs