Job Summary
A healthcare company needs applicants for an opening for a Virtual Healthcare Customer Support Representative.
Core Responsibilities of this position include:
- Answering questions about products and services the first time customers ask
- Acting as trusted partner and knowledge resource to resolve customer issues to completion
- Listening and interpreting customer information to accurately and promptly resolve issues
Skills and Requirements Include:
- Strong customer service skills
- Strong interpersonal skills
- Strong decision making skills
- Strong analytical skills
- Ability to communicate effectively both orally and in writing
- Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
