Job Summary
A healthcare company is seeking a Virtual Healthcare Industry Complaints and Grievances Corporate Director in Woburn.
Core Responsibilities of this position include:
- Leading the operations of the centralized service for the organization
- Managing Complaints and Grievance staff working on various contracts across five regions
- Cross training staff in a flexible work structure to optimize efficiencies and high quality work
Must meet the following requirements for consideration:
- Master’s Degree or higher in a health related field required
- 3-5 years of Complaint and Grievance experience
- 5 years of management experience
- 3 year managed care experience
- Strong interpersonal skills including coaching staff, handling conflict resolution
- Must have strong knowledge of managed care reporting
