Job Summary

A university medical center is in need of a Virtual Healthcare Referral Management Lead Access Specialist.

Must be able to:

• Provide leadership and support immediate needs for the Referral Management Coordinators
• Validate details within patient level encounters as it relates to referrals and authorizations
• Coordinate and triage to expedite timely patient needs

Required Skills:

• High School Diploma or GED (or equivalent experience)
• 4 years experience
• 3+ years of customer service experience
• Intermediate to advanced knowledge of MS Word, Excel, PowerPoint, Visio
• Able to handle patient or provider calls and contribute positively to the call center working environment
• Able to coordinate and schedule patient appointments, surgeries and other office visits