Virtual Help Desk Analyst

Location: Remote

Compensation: Salary

Staff Reviewed: Mon, Apr 29, 2024

This job expires in: 13 days

Job Category: Customer Service

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Help Desk Analyst (Virtual/Remote).

Key Responsibilities:

Provide quick and effective assistance to clients based on assigned tickets
Guide clients remotely through issues, questions, and functionality training
Work with team members to resolve technical issues and maintain help desk documentation

Required Qualifications:

2+ years of customer service experience and problem analysis
1+ year(s) of hands-on experience troubleshooting software issues
Technical acumen demonstrated through completion of technical boot camp, certification, and/or course
Familiarity with enterprise software
Flexibility to work outside of core business hours based on client needs

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