Job Summary
A financial technology company is seeking a Virtual Inbound Phone Support Agent.
Core Responsibilities of this position include:
- Working cross-functionally to investigate individual end user cases
- Capturing customer insights/feedback to be shared with our product team to improve the User Interface and User Experience
- Becoming a subject matter expert on product
Skills and Requirements Include:
- 3+ years’ experience in customer support, product support, or client services
- Demonstrated critical thinking and problem-solving skills
- Exceptional verbal and written communication skills
- Genuine care and empathy that is displayed through all interactions
