Virtual Insurance Customer Service Agent

Job ID: Available for Members

Location: Tennessee

Compensation: Hourly

Staff Reviewed: Thu, May 09, 2019

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Staffing Agency

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A staffing agency needs applicants for an opening for a Virtual Insurance Customer Service Agent.

Core Responsibilities Include:

  • Answering inbound phone calls regarding a customer's account
  • Making outbound calls to follow up on customers
  • Building customer relationships, earning their loyalty and trust

Required Skills:

  • 1 year of call center experience
  • 2 years' of customer service experience
  • Understanding of performance-based metrics
  • Computer proficiency with applications
  • Ability to troubleshoot basic technical issues
  • Comfortable using primarily e-mail and chat to communicate with colleagues daily