Job Summary
A leading life sciences company needs applicants for an opening for a Virtual IT Help Desk Call Center Agent.
Individual must be able to fulfill the following responsibilities:
- Provide support to both LabCorp’s eProducts and Enterprise software applications
- Install, test, configure, troubleshoot and repair hardware/software for desktop support
- Setup, process and schedule eProduct requests received by LabCorp sales team
Applicants must meet the following qualifications:
- IT Certifications are plus; A+ or Net+
- Must have previous experience working in a help desk environment
- Must have experience troubleshooting hardware, software and networking issues
- Detail oriented in order to keep detailed notes on tickets
- Highly organized to keep Help desk tickets and emails in order
- Strong communication skills; both written and verbal
