Virtual Knowledge Base Writer in San Francisco

Job Summary

A flight deal alert platform has an open position for a Virtual Knowledge Base Writer in San Francisco.

Core Responsibilities Include:

• Turning most urgent and frequent questions into clear and concise articles
• Helping 1,500,000+ members around the work have access to immediate answers

Required Skills:

• Master in the art of breaking down complex processes into easy to follow steps
• Know how to apply formatting (headers, bolding, icons, lists) to make the most important points pop, and everything easy to skim
• Believe that a knowledge base is an opportunity to build trust and affinity, beyond simply answering their question
• Independent and professional with a history of delivering high quality work on time with minimal guidance