Job Summary
A live event company is seeking a Virtual Live Event Support Home Agent.
Individual must be able to fulfill the following responsibilities:
- Provide top notch customer service in a fast paced environment including in bound phone calls and/or chat
- Maintain high performance metrics including average handle time, after call work, quality, adherence, as well as customer satisfaction
- Work face to face with our customers
Qualifications for this position include:
- Must be available and excited to work face to face with our customers in the field at live events
- Must be within commuting distance to either Boston / Chicago / Dallas
- Must have conflict management skills and the ability to deliver a difficult message that creates the best fan experience possible
- Must be reasonably tech-savvy to thrive in a home office environment
- 1+ years of call center or customer service related experience
- Excellent verbal and written communication skills
