Virtual Live Event Support Home Agent

Job ID: Available for Members

Location: Illinois, Massachusetts, Texas

Compensation: Hourly

Posted: Monday, March 19, 2018

Job Category: Customer Service

Telecommute Level: Occasionally

Travel Requirements: Field Travel Required, Some Travel

Weekly Hours: Flexible, Part Time

Employment Status: Permanent

Employer Type: Employer

Additional Information: Benefits Available

Job Summary

A live event company is seeking a Virtual Live Event Support Home Agent.

Individual must be able to fulfill the following responsibilities:

  • Provide top notch customer service in a fast paced environment including in bound phone calls and/or chat
  • Maintain high performance metrics including average handle time, after call work, quality, adherence, as well as customer satisfaction
  • Work face to face with our customers

Qualifications for this position include:

  • Must be available and excited to work face to face with our customers in the field at live events
  • Must be within commuting distance to either Boston / Chicago / Dallas
  • Must have conflict management skills and the ability to deliver a difficult message that creates the best fan experience possible
  • Must be reasonably tech-savvy to thrive in a home office environment
  • 1+ years of call center or customer service related experience
  • Excellent verbal and written communication skills