Virtual Maintenance Technician

Job Summary

Motivated and tech-savvy, the full-time Virtual Maintenance Technician will assist residents of multifamily, single-family, and student housing remotely by providing step-by-step guidance through messaging for basic maintenance and repair needs.

Key Responsibilities

• Provide exceptional service to residents through clear communication and troubleshooting of maintenance issues
• Utilize Happy Force software to triage and respond to incoming maintenance tickets
• Collaborate with on-site teams to escalate issues and support maintenance resolutions

Required Qualifications

• Minimum of 5 years of on-site residential maintenance experience
• Fluent written English language and grammar skills
• Basic computer skills and familiarity with tools like Google Docs
• Strong understanding of the relationship between residents, property management, and maintenance teams
• Proven ability to troubleshoot and resolve basic maintenance issues efficiently