Virtual Medical Assistant

Job Summary

Providing empathetic support to patients, the full-time Virtual Medical Assistant will assist with non-clinical administrative tasks, help navigate patient care experiences, and collaborate with healthcare providers remotely.

Key responsibilities:

• Offer high-touch support to patients by answering non-clinical questions and anticipating their needs
• Assist providers with administrative tasks in the Electronic Medical Record system, including managing patient messages
• Investigate complex patient situations and coordinate with clinical, pharmacy, and insurance teams to resolve issues

Required qualifications:

• 1-2 years of experience in a patient-facing administrative, healthcare, customer service, or operations role
• Demonstrated proficiency with electronic health record (EHR) systems and diverse technological tools
• Experience with health insurance plans, benefits verification, and prior authorizations preferred
• Bachelor's Degree preferred
• Availability to work holiday shifts as part of the schedule rotation