Virtual Medical Call Center Lead in Raleigh

Location: North Carolina

Compensation: To Be Discussed

Staff Reviewed: Mon, Jan 11, 2021

This job expires in: 17 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Staffing Agency

Career Level: Experienced, Management, Executive Level

Job Summary

A staffing company has an open position for a Virtual Medical Call Center Lead in Raleigh.

Core Responsibilities Include:

  • Overseeing the day-to-day responsibilities of the call center personnel
  • Monitoring staff production and performance to meet metrics and goals
  • Identifying and coordinating staff training needs

Qualifications for this position include:

  • 3 years of healthcare call center experience
  • 1 year of Team Management experience
  • Advanced level knowledge of Microsoft Office Software
  • Experience preferred but not required using standard call Center systems
  • Experience providing executive level reporting and metrics
  • Excellent communication and interpersonal skills

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