Job Summary
A staffing company has an open position for a Virtual Medical Call Center Lead in Raleigh.
Core Responsibilities Include:
- Overseeing the day-to-day responsibilities of the call center personnel
- Monitoring staff production and performance to meet metrics and goals
- Identifying and coordinating staff training needs
Qualifications for this position include:
- 3 years of healthcare call center experience
- 1 year of Team Management experience
- Advanced level knowledge of Microsoft Office Software
- Experience preferred but not required using standard call Center systems
- Experience providing executive level reporting and metrics
- Excellent communication and interpersonal skills
