Job Summary
A healthcare company has an open position for a Virtual Medical Customer Support Representative.
Individual must be able to fulfill the following responsibilities:
- Answer questions regarding the Brightree application and its extended services in a friendly, effective, and efficient manner
- Diagnose and resolve basic and complex customer questions or problems
- Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions
Applicants must meet the following qualifications:
- Prior help desk experience providing software support to external customers
- Technical aptitude and troubleshooting skills to tackle a problem using a logical, systematic sequential approach
- Proven ability to resolve challenging issues in a timely manner
- Experience working in a remote workforce
- Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand
- Must be able to work in a fast-paced, collaborative, project-oriented environment
