Virtual Mortgage Customer Care Representative in Carmel

Job Summary

A real estate and home development company is searching for a person to fill their position for a Virtual Mortgage Customer Care Representative in Carmel.

Candidates will be responsible for the following:

• Completing a remote evaluation and diagnosis of each Homeowner service request
• Capturing detailed information using intelligent visual assistance software
• Guiding Homeowners through remote support process in a patient and caring manner

Required Skills:

• Field service experience or equivalent
• Committed to fostering and supporting a proactive, customer-driven approach to service
• Ability to communicate clearly and attentively with diverse audiences via a remote setting
• Strong organizational, time management, analytical, problem solving, and mediation abilities
• Ability to manage multiple tasks simultaneously
• Work independently with little or no supervision