Job Summary
A mortgage company has an open position for a Virtual Mortgage Customer Service Representative.
Must be able to:
- Answer and service calls in a professional, timely and efficient manner
- Build rapport with customers by greeting them in a courteous, friendly, and professional manner
- Listen attentively to customer needs and concerns; demonstrate empathy and patience
Qualifications for this position include:
- Passionate about delivering excellence in customer service within a team environment
- Demonstrate patience and professionalism when interacting with consumers
- Ability to work in a sometimes emotionally demanding role that requires patience and professionalism
- Excellent verbal and written communications skills
- Highly organized and detail oriented; ability to work in a fast-paced, metrics-driven environment
- Basic math skills
