Virtual Operations Manager

Job Summary

A company is looking for an Operations Manager (Virtual).

Key Responsibilities

• Collect, analyze, and present program data to improve performance and quality
• Manage center resources to ensure effective daily operations and enhance customer call quality
• Facilitate leadership development and provide feedback to staff while managing project teams and budgets

Required Qualifications

• Bachelor's degree or 3-5 years of relevant customer service/sales experience in a call center environment
• Experience in a high volume and metric-driven environment is preferred
• Proven management/leadership experience preferred
• Demonstrated ability to collaborate and build cross-functional relationships
• Proven budgetary and P&L experience