Virtual Operations Manager
Job Summary
Leading the operational strategy for Virtual High Impact Tutoring, the full-time Virtual Central Operations Manager will refine standard operating procedures, manage the National Tutor Pool, and ensure quality delivery of virtual tutoring services in a remote setting.
Key responsibilities
- Design and maintain the Virtual HIT operating model, including instructional and quality workflows
- Build and manage the National Virtual Tutor Pool, standardizing onboarding and certification processes
- Translate customer insights into product requirements and monitor pilot launches to refine the tutoring model
Required qualifications
- 4+ years of experience in customer success, implementation, or product ownership roles, preferably in education or SaaS
- Proven success in driving adoption of new products or programs
- Strong operational skills in workflow design, process improvement, and project management
- Experience in education technology or services
- Bachelor's degree required
Complete Job Description
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