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Virtual Overnight Help Desk Analyst

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Jul 17, 2018
Job Category: Customer Service, Information Technology
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

An IT support outsourcing company is seeking a Virtual Overnight Help Desk Analyst.

Must be able to:

  • Identify, diagnose, and resolve Tier One and Tier Two incidents via phone, chat, remote assistance
  • Perform multiple, technical tasks
  • Perform administrative duties such as e-mail management and documentation

Must meet the following requirements for consideration:

  • 1+ years experience with MS Windows Server 2008 and 2012, E-mail applications and browsers, and Antivirus
  • 2 years experience Contact Centre, Help Desk, In-home PC repair, Trainer / Instructor / One-on-one tutor or coach
  • Ability to type a minimum of 35 wpm
  • At least one certification: A+, MCP, MCSA, MCSE, CCNA or equivalent experience with Microsoft Windows environments

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