Virtual Patient Support Specialist

Job Summary

Working remotely on a monthly rotating shift schedule, the Virtual Patient Support Specialist will manage non-clinical inquiries, triage adverse events, and document data in the CRM while providing exemplary customer service.

Key responsibilities

• Answer incoming calls and perform outgoing calls professionally, adhering to client guidelines
• Complete follow-up for missing information and ensure accurate documentation and data processing
• Identify and escalate priority issues or suspected noncompliance events to the assigned manager

Required qualifications

• Bachelor's Degree highly preferred or 1+ year of healthcare call center experience
• 1+ years of recent experience in the pharmaceutical or healthcare industry
• Working knowledge of medical terminology
• Ability to type 40+ words per minute and efficient data entry skills
• Case management experience preferred