Virtual Patient Support Specialist

Job Summary

To support patient inquiries, the part-time Virtual Patient Support Specialist will manage non-clinical questions, triage adverse events, and document data in a CRM while working remotely on a rotating shift schedule.

Key responsibilities

• Complete follow-up for missing information from stakeholders and ensure accurate documentation and safety reporting
• Answer incoming and outgoing calls professionally, providing education and resolving issues for stakeholders
• Maintain knowledge of program guidelines and conduct pre and post-call analysis of interactions

Required qualifications

• Bachelor's Degree preferred or 1+ year of healthcare call center experience
• 1+ years of recent experience in the pharmaceutical or healthcare industry
• Working knowledge of medical terminology and case management experience
• Ability to type 40+ words per minute and efficient computer/data entry skills
• Excellent attention to detail and ability to prioritize workload based on program needs