Virtual Patient Support Specialist

Job Summary

To support patient inquiries, the part-time Virtual Patient Support Specialist will manage non-clinical questions, triage adverse events, and document data into the CRM while working remotely on a rotating shift schedule.

Key responsibilities

• Complete follow-up for missing or updated information from stakeholders and ensure accurate documentation
• Respond to stakeholder inquiries, providing education and information while maintaining exemplary customer service
• Identify and escalate priority issues or suspected noncompliance events to the assigned manager

Required qualifications

• Bachelor's Degree highly preferred or 1+ year of healthcare call center experience
• 1+ years recent pharmaceutical or healthcare industry experience is highly preferred
• Working knowledge of medical terminology
• Case management experience
• Ability to type 40+ words per minute and efficient data entry skills