Virtual Patient Support Specialist

Job Summary

Working remotely on a monthly rotating shift schedule, the full-time Virtual Patient Support Specialist will manage non-clinical inquiries, triage adverse events, and document communications while providing exemplary customer service to stakeholders.

Key responsibilities

• Answer incoming and outgoing calls professionally, ensuring compliance with client guidelines
• Document and process data accurately, including follow-ups for missing information from stakeholders
• Maintain knowledge of program guidelines and conduct pre and post-call analyses

Required qualifications

• Bachelor's Degree highly preferred or 1+ year of healthcare call center experience
• 1+ years of recent experience in the pharmaceutical or healthcare industry
• Working knowledge of medical terminology and case management experience
• Ability to type 40+ words per minute and efficient data entry skills
• Excellent attention to detail and ability to prioritize workload based on program needs