Virtual Patient Support Specialist

Job Summary

Working remotely on a monthly rotating shift schedule, the full-time Virtual Patient Support Specialist will manage non-clinical inquiries, triage adverse events, and document data in the CRM while providing exemplary customer service to stakeholders.

Key responsibilities

• Complete follow-up for missing information from stakeholders and ensure accurate documentation and safety reporting
• Answer incoming and perform outgoing calls professionally, adhering to client guidelines and business rules
• Identify and escalate priority issues to management while maintaining a working knowledge of program guidelines

Required qualifications

• Bachelor's Degree highly preferred or 1+ year of healthcare call center experience
• 1+ years of recent experience in the pharmaceutical or healthcare industry
• Working knowledge of medical terminology and case management experience
• Ability to type 40+ words per minute and proficient in computer and data entry skills
• Excellent attention to detail and ability to prioritize workload based on program needs