Job Summary

A for-profit health care organization that owns and operates hospitals and surgery centers throughout the U.S needs applicants for an opening for a Virtual Patient Support Specialist in Birmingham.

Core Responsibilities Include:

• Documenting patient inquiry and actions taken into the appropriate system
• Working with patients and guarantors to secure payment on outstanding account balances
• Escalating patient complaints to the appropriate individual or department based on the nature of the complaint

Qualifications for this position include:

• Minimum one to two years related experience required in either contact center environment or within a healthcare setting
• Strong preference for customer service mentality and the ability to multitask: listen to patients, document calls, and research documented issues simultaneously
• Existing knowledge of eClinical Works, Practice Velocity, Epic, Allscripts