Job Summary
A healthcare business and operations provider is in need of a Virtual Patient Support Specialist in Charleston.
Candidates will be responsible for the following:
- Communicating with customers by phone or via electronic media to obtain information needed to resolve billing inquiries in accordance with department policies and procedures • Review patient account information in various systems, perform research as necessary, and take appropriate action to resolve patient inquiry or workflow requests to the appropriate department for resolution..• Communicate with customers by phone or via electronic media to obtain information needed to resolve billing inquiries in accordance with department policies and procedures
- Reviewing patient account information in various systems, perform research as necessary, and take appropriate action to resolve patient inquiry or workflow requests to the appropriate department for resolution..
- Documenting patient inquiry and actions taken into the appropriate system
Position Requirements Include:
- Minimum one to two years related experience required in either contact center environment or within a healthcare setting
- Customer service mentality and the ability to multitask: listen to patients, document calls, and research documented issues simultaneously
- Existing knowledge of eClinical Works, Practice Velocity, Epic, Allscripts
