Virtual Principal Escalation Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Nov 05, 2020

This job expires in 1 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A software development company has a current position open for a Virtual Principal Escalation Manager.

Must be able to:

  • Conduct operational reporting to measure team metrics of success
  • Track and communicate status and resolution
  • Draw on root cause analysis and trend reporting

Must meet the following requirements for consideration:

  • Knowledge of the digital marketing space and ability to recognize and relate to our customer's specific use cases
  • Advanced ability to write and speak to an executive audience
  • 8+ years account management, consultation, project management, escalation management and/or technical support experience