Job Summary
A software development company has a current position open for a Virtual Principal Escalation Manager.
Must be able to:
- Conduct operational reporting to measure team metrics of success
- Track and communicate status and resolution
- Draw on root cause analysis and trend reporting
Must meet the following requirements for consideration:
- Knowledge of the digital marketing space and ability to recognize and relate to our customer's specific use cases
- Advanced ability to write and speak to an executive audience
- 8+ years account management, consultation, project management, escalation management and/or technical support experience
