Virtual Principal Product Support Engineer

Job ID: Available for Members

Location: Oregon

Compensation: To Be Discussed

Staff Reviewed: Wed, Mar 21, 2018

Job Category: Consulting, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A software technology company has a current position open for a Virtual Principal Product Support Engineer.

Individual must be able to fulfill the following responsibilities:

  • Assessing when it is necessary to engage or escalate to upstream resources to resolve complex issues
  • Participating in and possibly leads conference calls with customers and 3rd party Teams/Vendors
  • Defining and tracking bugs for development, and offer innovative ideas to engineering and product management to improve product quality

Qualifications for this position include:

  • Diploma Holders / Graduates / Post Graduates
  • 4+ years of working knowledge and experience troubleshooting applications and platform faults in enterprise environments
  • MCSA, MCSE, CCNA, CompTIA Security+ or relevant industry certifications (one or more is a must)
  • Operating Systems such as Windows, Linux, AIX, HP-UX, Solaris
  • Advanced troubleshooting and debugging skills
  • Ability to multitask, prioritizes appropriately and works well under pressure