Job Summary
A software technology company has a current position open for a Virtual Principal Product Support Engineer.
Individual must be able to fulfill the following responsibilities:
- Assessing when it is necessary to engage or escalate to upstream resources to resolve complex issues
- Participating in and possibly leads conference calls with customers and 3rd party Teams/Vendors
- Defining and tracking bugs for development, and offer innovative ideas to engineering and product management to improve product quality
Qualifications for this position include:
- Diploma Holders / Graduates / Post Graduates
- 4+ years of working knowledge and experience troubleshooting applications and platform faults in enterprise environments
- MCSA, MCSE, CCNA, CompTIA Security+ or relevant industry certifications (one or more is a must)
- Operating Systems such as Windows, Linux, AIX, HP-UX, Solaris
- Advanced troubleshooting and debugging skills
- Ability to multitask, prioritizes appropriately and works well under pressure
